Customer Care Assistant - Singer Job Vacancies

COMPANY Name

Singer Sri Lanka

SOURCE

www.topjobs.lk

Closing Date

15 November 2024

A well-known retailer, Singer Sri Lanka sells a variety of consumer goods, such as electronics, furniture, and home appliances. It was founded more than a century ago and has grown to become a well-known household name in Sri Lanka thanks to its extensive nationwide network of showrooms, dependable customer service, and superior products. In order to satisfy the changing needs of Sri Lankan customers, Singer Sri Lanka also offers after-sales services, convenient payment plans, and creative solutions. The business is still a major force in the manufacturing and retail industries, boosting the local economy.

✥ The position holder will be expected to contribute to the achievement of sales targets, assisting the manager to maintain high store administrative standards and, achieve customer delight through providing superior customer service.

Customer Care Assistant / Officer - Singer Mega

Job Profile :

Build a strong customer base & consistent achievement of sales targets.

Attract and retain a satisfied customer base by providing superior service.

Assist store manager to maintain high standards of store administration.

Assist customers in choosing the best product according to their needs.

Personal Profile :

Passed G.C.E. Ordinary Levels.

Minimum of 1 - 2 Years of sales experience preferably in a consumer durable retailing industry.

Passionate about sales and customer care.

Effective Communication skills and Strong IT Skills.

Flexible to work on roster.

Strong extra-curricular activity record.

Aged between 18 to 30 Years.

✥ A Customer Care Assistant handles customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They communicate with customers via phone, email, or chat, addressing questions about products or services, troubleshooting problems, and processing orders or returns. Strong communication, problem-solving skills, and empathy are essential to succeed in this role, as Customer Care Assistants aim to create a positive experience for each customer interaction, often acting as the primary point of contact between the company and its clients.

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