Customer Support Officer Part Time - Singer Job Vacancies

COMPANY Name

Singer Sri Lanka

SOURCE

www.topjobs.lk

Closing Date

29 October 2024

A well-known retailer, Singer Sri Lanka sells a variety of consumer goods, such as electronics, furniture, and home appliances. It was founded more than a century ago and has grown to become a well-known household name in Sri Lanka thanks to its extensive nationwide network of showrooms, dependable customer service, and superior products. In order to satisfy the changing needs of Sri Lankan customers, Singer Sri Lanka also offers after-sales services, convenient payment plans, and creative solutions. The business is still a major force in the manufacturing and retail industries, boosting the local economy.

✥ Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka. The jobholder will be expected to be responsible for all computer, laptop products related installations, repairs, maintenances, warranty handling and meet the company goals, objectives and ensure company's customers are satisfied and happy with service.

Position of Customer Support Officer - Part time

Personal Profile :

Passed GCE O/L & A/L examinations.

Ability to resolve customer queries in a stipulated time frame.

Fluency in English and Sinhala, Tamil preferable.

Basic computer literacy & Communication skills.

Age below 25 years.

Minimum 1 years experience in similar capacity and knowledge in a similar role will be an added advantage.

Job Profile :

Handle inbound/outbound customer calls professionally by adhering to company protocols and guidelines.

Identifying customer needs, clarify information, and offer appropriate solutions or alternatives.

Meet or exceed individual and team performance targets and escalate complex issues to the appropriate department.

✥ By answering questions, resolving problems, and giving accurate information about goods or services, a customer support officer contributes significantly to customer satisfaction. They respond to consumer communications promptly and professionally via a variety of channels, including chat, email, and phone. They also help with order processing, technical troubleshooting, and elevating complicated issues to the proper departments. To preserve good customer relations and uphold corporate standards, this position requires strong communication skills, patience, and the capacity to work effectively under pressure.

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