Call Center Agent - Kapruka Holdings Job Vacancies

COMPANY Name

Kapruka Holdings

SOURCE

www.topjobs.lk

Closing Date

09 October 2024

One of the top e-commerce sites in Sri Lanka, Kapruka Holdings focuses on gift delivery and online shopping. Established in 2003 by Dulith Herath, Kapruka serves both domestic and foreign clients with a broad selection of goods, such as groceries, electronics, apparel, and personalized gift items. Kapruka is well-known for providing distinctive services like same-day delivery and international gift shipping in addition to delivering products from both national and local brands. The company has been at the forefront of transforming Sri Lanka's online shopping scene.

Call Center Agent

Personal Profile :

Excellent communication skills both in Sinhala and English languages (ability to speak in Tamil language would be added as an advantage)

Ability to work on Night shifts and Roster basis.

Good interpersonal & A team player.

Age between 26-35

Prior work experience in similar position will be an asset.

⁖ Your main duty as a call center agent will be to professionally and expeditiously handle both incoming and outgoing client calls. You will respond to questions, settle disputes, give details about goods and services, and help with client concerns. Proficient verbal and written communication abilities are crucial, as is the capacity to manage heavy call loads and keep a cheerful disposition. In addition to meeting performance goals, you'll need to follow company procedures, perform well under duress, and guarantee customer satisfaction. The ability to solve problems and possess a problem-solving mentality are essential for success in this position.

full details