Trainee Call Centre Assistant - Pan Asia Bank Job Vacancies

COMPANY Name

Pan Asia Bank

SOURCE

www.pabcbank.com

Closing Date

21 November 2024

Leading commercial bank in Sri Lanka, Pan Asia Bank is renowned for its creative banking solutions and client-focused philosophy. The bank was founded in 1995 and provides a wide range of financial services and products, such as digital banking solutions, corporate and personal banking, and SME banking. Pan Asia Bank is committed to sustainability and excellence, and it uses cutting edge technology and attentive customer service to improve the banking experience for its customers.

✥ Pan Asia Bank is looking for young dynamic individuals to be a part of life changing journey.

Trainee Call Centre Assistant

Description :

Handle Customer inquiries and requests via phone calls with a commitment to deliver swift and precise responses in a professional manner.

Effectively address and resolve customer complaints by presenting viable solutions and promptly escalating issues as needed.

Contribute insights to management regarding workflow concerns, identifying patterns and suggesting improvements for greater efficiency.

Entry Requirements :

Excellent communication skills, both verbal and written in Sinhala and English Languages. Proficiency in Tamil language is preferred.

Strong problem-solving abilities and attention to detail.

Ability to multitask in a fast-paced environment.

Experience in Customer Servicing is preferred.

Wiliness to work on a roster basis (weekend/bank holidays)

Knowledge of MS Office Applications.

⁖ About Trainee Call Centre Assistant Job :

Customer service via chat, email, or phone is the responsibility of a trainee call center assistant. They follow company policies and processes while answering questions from clients, resolving problems, and providing solutions. They get on-the-job training as trainees to hone their problem-solving, communication, and customer service abilities. Working under supervision is usually part of the job, and there are chances to advance into more senior roles within the call center team.

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