Customer Service Officer - Softlogic Holdings Job Vacancies

COMPANY Name

Softlogic Holdings

SOURCE

www.topjobs.lk

Closing Date

05 December 2024

Softlogic Holdings PLC is a prominent conglomerate in Sri Lanka, possessing a varied portfolio that encompasses various sectors such as healthcare, retail, financial services, ICT, leisure, and automobiles. Softlogic Holdings, which is well-known for its creative and customer-focused strategy, is always working to improve its market position and provide outstanding value to all of its businesses. Driven by a strong commitment to growth and excellence, the company is a major force behind Sri Lanka's economic development.

✥ Customer Service Officer - (Dialog Franchise Outlet Vacancies in Colombo, Kalutara, Gampaha Districts)

Candidate Profile :

School leavers are encouraged to apply.

Below 30 years of age.

Good command of English and Sinhala Language.

Ability to work from Monday to Friday (At 08:30am-06:30pm) and Saturday half a day (At 08:30am - 02:30pm).

All inclusive salary would be around 65,000 to 75,000 which would include sales commissions and incentives.

You will be eligible to up to 25% staff discounts in the subsidiaries of the Softlogic Group Companies.

⁖ Ensuring customer satisfaction and delivering exceptional customer support are the duties of a customer service officer. They respond to questions, settle grievances, and give details on goods and services. Responding to calls and emails from customers, maintaining customer accounts, processing orders, and working with other departments to resolve problems are some of the key responsibilities. For this position, you must have strong problem-solving, communication, and stress-reduction abilities. In order to preserve good customer relations and improve the general customer experience, a customer service officer is essential.

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