Customer Service Officer - CDB Job Vacancies

COMPANY Name

CDB PLC

SOURCE

www.topjobs.lk

Closing Date

20 November 2024

One of Sri Lanka's top non-banking financial institutions, Citizens Development Business Finance PLC (CDB), provides a variety of financial services, such as business financing options, savings accounts, personal loans, and deposits. Since its founding in 1995, CDB has been dedicated to offering cutting-edge, client-focused financial products to satisfy the various demands of both people and companies. Through its dependable and easily available services, the organization hopes to promote financial inclusion and aid in economic growth.

We seek a result-oriented dynamic individual with a high degree of motivation, excellent communication skills and ability to work independently. The ideal candidate must be a qualified & talented individual with a can-do attitude, having a sound understanding of the subject matter to make comprehensive decisions, the ability to work as part of a team and possess the determination to succeed in a challenging environment.

Customer Service Officer

Job Profile :

Providing required services to existing customers and potential customers to expected standards.

Assisting customers in filling deposit and saving documents and ensuring all documents are accurate and provided to the branch.

Coordinating with relevant divisions at head office on savings and deposit functions.

Creating business awareness to attract new customers.

Accurately handling cash and working on instructions.

Qualifications and Experience :

Between 19 or 23 years.

3 passes at the G.C.E. A/L examination and minimum of C passes for English and Mathematics at the G.C.E. O/L examination.

Excellent communication skills.

Sports/extracurricular activities will be given due recognition.

School leavers with positive attitude are encouraged to apply.

Benefits :

Attractive remuneration package with incentive based rewards.

On-the job training and career guidance.

Ability to grow in a fast growing company.

✥ A customer service officer is in charge of answering questions, fixing problems, and making sure that customers have a great experience while also offering outstanding service and support. This position entails communicating with clients by phone, email, or in person, managing grievances, completing transactions, and providing information about goods or services. Success in this role requires excellent communication, problem-solving abilities, and a customer-focused mindset. Along with fostering loyalty and maintaining client happiness, the customer service officer may also aid with cross-selling or upselling business goods and services.

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