Call Centre Agent - Hayleys Group Job Vacancies

COMPANY Name

Hayleys Group

SOURCE

www.topjobs.lk

Closing Date

27 November 2024

Based in Sri Lanka, the Hayleys Group is a multifaceted international business with a long 140-year history. The company works in a variety of industries, such as consumer goods, engineering, textiles, manufacturing, agriculture, and chemicals. Hayleys is renowned for its dedication to corporate responsibility, sustainability, and innovation. It is one of the most well-known and esteemed corporate entities in Sri Lanka because to its portfolio of well-known brands and companies that serve both domestic and foreign markets.

Call Centre Agent

Candidate Profile :

Fluency in both in Sinhala and English languages is essential, while the ability to speak Tamil would be an added advantage.

Previous experience in handling customer service or call centre operations would be an added advantage.

Basic computer literacy, including MS Office Suite.

Good team player with a passion for customer service.

Ability to work during weekends and on a roster basis when required.

School leavers are encouraged to apply.

Responsibilities :

Responding to incoming customer calls in a timely and professional manner.

Offering accurate information about products, services, policies, and procedures.

Identifying and resolving customer issues.

Redirecting complex issues to supervisors or specialised departments when necessary.

✥ A call center agent is in charge of answering incoming and outgoing consumer calls, giving information, responding to questions, and resolving problems or grievances. They process orders, answer inquiries from clients about goods or services, and keep thorough records of all communications. Strong problem-solving and communication abilities are necessary for the position, as is the capacity to manage several projects in a hectic setting. By providing prompt, polite service, call center agents contribute significantly to client satisfaction and the enhancement of the company's reputation.

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