Call Center Junior Executive - HNB Finance Job Vacancies

COMPANY Name

HNB Finance

SOURCE

www.topjobs.lk

Closing Date

15 November 2024

A well-known supplier of financial services in Sri Lanka, HNB Finance PLC provides a variety of financial products, such as business and personal loans, leasing, gold loans, and savings plans. Founded as a Hatton National Bank (HNB) subsidiary, it is renowned for its customer-focused philosophy and serves both individual and small and medium-sized business (SME) clients. HNB Finance uses a network of branches and online platforms to offer easily accessible and adaptable financial solutions with the goal of promoting financial inclusion and economic development in Sri Lanka's diverse communities.

✥ We are a subsidiary of Sri Lanka's leading private commercial bank Hatton National Bank PLC, and a leader in the finance industry with an immaculate record of over 24 years, offering a diversified portfolio of financial services catering to a multitude of sectors through an integrated network of 79 branches across the island. We are ranked among the top 100 most valuable consumer brands in Sri Lanka by Brand Finance. In view of our growth expectations, we seek highly motivated, dynamic and result oriented individuals to join our organization.

Junior Executive - Recovery Call Center

Key Responsibilities :

Encourage customers to make the scheduled rental payments or any other payments by giving reminders before and after the due date.

Remind customers of insurance payments and perform collection follow ups of any due/overdue payments.

Identify the misuse of a leased asset, bad customers and other potential risks/losses to the Company when conversing with the customer or by observing his/her payment history, availability, etc.

Maintain Database for the monthly arrears follow-ups and update it regularly.

Coordinate & maintain good working relations with all external parties.

Provide support for the daily operations and overall functions relating to the Department.

Attribute and Qualifications :

G.C.E Advance Level.

Experience in a customer service/ Call Center related role will be an added advantage.

Equivalent combination of education and experience will be an added advantage.

Good command of Sinhala and Tamil and/or English languages.

Proficiency in MS Office packages.

✥ A Call Center A junior executive is in charge of answering consumer questions, offering assistance, and resolving problems via phone or online. Answering consumer calls, handling grievances or inquiries, documenting call information, and preserving a satisfying client experience are important responsibilities. Strong communication abilities, patience, and the capacity to function well in a fast-paced setting are all expected of junior executives. In order to guarantee client satisfaction, they frequently work with other team members. When necessary, they may also help with administrative or training duties.

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