Customer Care Executive - Fits Express Job Vacancies

COMPANY Name

Fits Express

SOURCE

www.topjobs.lk

Closing Date

28 October 2024

Fits Express is a top courier and logistics company in Sri Lanka, providing dependable and effective delivery options all around the nation. Fits Express, well-known for offering a wide range of services, including shipping both domestically and internationally, guarantees the prompt and secure handling of packages and documents. The company is a reliable option for companies and individuals looking for seamless logistics solutions because of its dedication to providing customer satisfaction through quick and affordable delivery options.

✥ We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for delivering top-notch service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction.

Customer Care Executive

Responsibilities :

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer issues and complaints efficiently and effectively.

Provide accurate information about our products and Informa services.

Maintain detailed records of customer interactions and transactions.

Identify and escalate priority issues as needed.

Contribute to team efforts to achieve customer service goals.

Requirement :

Proven experience in a customer service role would be an advantage.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities.

Ability to handle stressful situations with a calm and professional demeanor.

Proficient in using customer service software and CRM systems.

Ability to work independently and as part of a team.

✥ Inquiries, complaints, and product or service support are all part of the duties of a Customer Care Executive in delivering outstanding customer service. They ensure client satisfaction by managing incoming and outgoing calls, emails, and chats. In addition, they oversee customer accounts, process orders, and follow up on any outstanding concerns. To succeed in this position, one must possess strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. They might also work together with other departments to guarantee efficient operations and provide a satisfying client experience.

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