Tele Calling Assistant - Seylan Bank Job Vacancies

COMPANY Name

Seylan Bank

SOURCE

www.seylan.lk

Closing Date

10 September 2024

Founded in 1987, Seylan Bank PLC is a prominent private commercial bank in Sri Lanka. The bank provides a comprehensive range of banking services, such as wealth management, SME services, corporate banking, and retail banking. Seylan Bank is renowned for its wide branch network, cutting-edge financial products, and commitment to client satisfaction. The company's digital banking solutions are designed to make banking easy and convenient. Additionally, Seylan Bank is dedicated to corporate social responsibility, participating in a number of national community-driven initiatives.

✥ Seylan Bank, one of the most progressive bancs in the country, is seeking a competent and forward thinking person to fill the following vacancy. This is your opportunity to join our dynamic team and move towards your career goals.

Tele Calling Assistant - Collection

Job Responsibilities :

Make outbound calls to customers regarding overdue payments and handle customer inquiries.

Achieve the daily calling targets and the month end recovery targets.

Provide accurate Information about outstanding balances and payment options.

Update and maintain customer records in the system.

The Person :

A pleasing personality below 23 years of age.

Successful completion of G.C.E Ordinary Level and G.C.E. Advanced Level Examination.

Excellent communication skills and negotiation skills.

Prior experience in Tele Calling customer service preferably in a Banking or Financial institution would be an added advantage.

✥ In a bank, a tele calling assistant is in charge of managing phone conversations with customers. This position includes responding to client inquiries, promoting bank goods and services, pursuing leads, gathering input, and keeping precise conversation logs. In addition, the assistant helps the bank with its sales and marketing initiatives by contacting prospective clients via phone, providing exceptional customer support, and quickly resolving any problems or concerns. Success in this role requires the ability to multitask, professional demeanor, and strong communication abilities.

full details