Front Office Executive - Port City Duty Free Job Vacancies

COMPANY Name

Port City Duty Free

SOURCE

www.topjobs.lk

Closing Date

11 October 2024

Port City Colombo is a world-class city development built as an international service -oriented Special Economic Zone (SEZ), financial district and business hub strategically located in the heart of South Asia - Sri Lanka. With and expected overall investment of US$ 15Bn on completion, the project spans 269 ha and will be transformed into a Modern, Green, Smart City enabling the exceptional in business, lifestyle and community. The City is estimated to have 6.3 Mn m2 of built-up space and an estimated population of 273,000. A Public Private Partnership with the Government of Sri Lanka and CHEC Port City Colombo (Pvt) Ltd, Its Regulations consist of a modern legal framework and investor- friendly policies that ensure ease of doing business and attractive fiscal benefits.

✤ We are currently inviting highly skilled, enthusiastic and qualified candidates to apply for the following position:

Front Office Executive - Port City Duty Free (Pvt) Limited

Key Responsibilities :

➼ Customer Service -

Greet and welcome customers as they enter the mall.

Provide information and assistance to customers regarding store locations, product availability, and ongoing promotions.

Handle customer inquiries and complaints efficiently and courteously.

➼ Front Desk Operations -

Manage the front desk by answering phone calls, directing calls to appropriate personnel, and taking messages.

Maintain a tidy and organized front desk area.

Ensure the availability of brochures, pamphlets, and other informational materials.

➼ Administrative Support -

Assist in daily administrative tasks such as data entry, filing, and managing correspondence.

Schedule and coordinate appointments and meetings for the management team.

Maintain records and reports as required.

➼ Security and Safety -

Monitor the entrance and exit of the mall to ensure security protocols are followed.

Coordinate with the security team in case of any suspicious activities or emergencies.

Ensure compliance with health and safety regulations.

➼ Sales Support -

Assist in promoting in-store events and sales campaigns.

Provide support to the sales team as needed, including handling transactions during peak hours.

Key Requirements :

Diploma or equivalent; bachelor's degree in business administration or related field is preferred.

Proven experience as a Front Office Executive, Receptionist, or similar role.

Proficiency in MS Office (Word, Excel, PowerPoint) and office management software (e.g., ERP).

Familiarity with office equipment (e.g., fax machines and printers).

Strong verbal and written communication skills in English and Sinhala/Tamil, Fluency in multiple languages is an advantage.

Excellent organizational and multitasking abilities.

High level of professionalism and customer service orientation.

Ability to handle stress and remain calm under pressure.

Professional appearance and demeanor.

Ability to work independently and as part of a team.

Strong attention to detail and problem-solving skills.

⚡ The remuneration plan for the above position is attractive, Candidates with can do attitude and willing to perform exceptionally in the given role can look forward to best rewards, exceptional opportunities and career progression.

⁖ A front office executive oversees the daily operations of the front desk, making sure that all administrative tasks run smoothly and that customers receive exceptional service. Greeting guests, taking calls, responding to questions, setting up appointments, and liaising with internal departments are all common duties of this position. In addition, a front office executive handles correspondence, maintains records, and makes sure the reception area is tidy and welcoming. For this role, it is imperative that you possess strong communication skills, a professional manner, and organizational abilities.

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