Customer Service Executive - DHL Job Vacancies

COMPANY Name

DHL

SOURCE

www.topjobs.lk

Closing Date

20 September 2024

With services including express delivery, freight forwarding, warehousing, and e-commerce solutions, DHL Sri Lanka is a major participant in global logistics and supply chain management. As a member of the international DHL network, the business makes use of cutting-edge technology and a sizable infrastructure to guarantee dependable and quick cross-border shipments. Having a significant presence in Sri Lanka, DHL provides specialized solutions that optimize the movement of goods both domestically and internationally, guaranteeing excellent customer service and efficiency. These solutions cater to a variety of industries.

✥ Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist !

Customer Service Executive

Responsibilities :

Work in Customer Service call centre, manage calls from Customer Service hotline, Email, Live Chat and provide quality service to both local and overseas customers.

Handle order booking and shipment tracking to provide one-stop solution.

Seize upselling and cross-selling opportunity of valued added services.

Work with team members to achieve overall CS performance standards.

Personal Profile :

Passed the G.C.E Ordinary Level.

Customer service experience is an advantage, school leavers will also be considered.

Good communication and telephone skills.

Able to work on shifts

Good command of spoken and written English & Sinhala, Tamil is an advantage.

Our Offer :

Attractive remuneration & benefits.

Work from home arrangement.

Referral Bonus & Staff Discounts

Structured training program.

Strong career support in an international environment.

✥ A customer service executive is in charge of making sure that every customer is completely satisfied by offering prompt and efficient assistance. Taking care of customer inquiries, addressing grievances, processing orders, and giving out product and service information are important responsibilities. Strong communication abilities, patience, and effective problem-solving abilities are necessary for this position. In order to preserve good customer relations and improve the overall customer experience, customer service executives are essential.

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