Customer Experience Management Associate

COMPANY Name

Dialog Axiata

SOURCE

www.topjobs.lk

Closing Date

30 September 2024

Leading telecom company Dialog Axiata PLC is well-known in Sri Lanka for offering a wide range of mobile, broadband, and digital TV services. It is a component of the well-known Asian telecommunications company Axiata Group. Dialog is acknowledged for spearheading innovation and providing cutting-edge technologies such as fiber networks, 5G, and 4G. In addition, it provides digital entertainment platforms, mobile financial services via Dialog Genie, and enterprise solutions. The company is a major player in the Sri Lankan telecom market because of its emphasis on corporate responsibility, technological advancement, and customer-centric services.

Associate - Customer Experience Management

Key Requirements :

If you are passionate about serving customers.

Have passed your O/Ls including Math's & English.

Able to fluently communicate in two languages.

Dialog Business Services has opportunities available.

✥ Making sure clients enjoy using a business's goods or services is the duty of a customer experience management associate. In order to increase overall satisfaction, this role entails responding to complaints, managing customer inquiries, and gathering feedback. In close collaboration with other departments, the associate uses data to spot patterns, pinpoint areas in need of development, and suggest ways to improve the customer experience. Key duties include handling client communications, offering proactive support, and making sure problems are resolved quickly. All of these are intended to provide a remarkable experience that fosters customer loyalty to the brand.

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