Customer Care Officer - Golden Key Hospitals Job Vacancies

COMPANY Name

Golden Key Hospitals

SOURCE

www.topjobs.lk

Closing Date

11 October 2024

Golden Key Hospitals is a top medical facility in Sri Lanka that offers cutting edge treatment options and a wide range of medical services. With cutting-edge equipment and a team of highly qualified employees, the hospital provides a variety of medical specialties, such as neurology, orthopedics, cardiology, and more. Golden Key Hospitals is dedicated to providing top-notch patient care, and it blends cutting-edge medical procedures with sympathetic support to guarantee the best results for its patients.

✥ The Golden Key Hospital, are a super specialty hospital with more than 13 years in the Health Care Sector in Sri Lanka, with more than 115 well qualified staff and the latest technology, to provide the best clinical service to patients who patronize our hospital. We are looking for a competent, self-motivated and dynamic person to join our winning team as,

Customer Care Officer

The Person :

Pleasing personality and able to work independently and in teams.

Demonstrate excellent communication skills and taking initiatives.

Customer service oriented and possessing the ability to identify changing customer needs.

Ability to work with minimum supervision based on assigned shifts and rosters.

The Job :

Handle customer requirements via in-bound and out -bound calls.

Follow-up on customer requests and provide feedback.

Qualifications :

Passed GCE O/L Examination with credit passes in Mathematics and English.

Passed GCE A/L in one sitting.

Strong Numerical skills and computer literacy.

Ability to communicate in English and Sinhala /Tamil.

Experience in health care operation is an added advantage.

Age below 30 years.

» The right candidate will be compensated in par with industry standards based on experience and qualifications.

✥ By responding to questions and concerns, a hospital's customer care officer makes sure that patients and visitors have a positive experience. In addition to helping with patient admissions, they also handle complaints, direct people to the right departments, and give general information about hospital services. They serve as a point of contact for patients, physicians, and staff, facilitating efficient communication and timely provision of care. Strong interpersonal, empathetic, and problem-solving abilities are essential for this position, as is the capacity to function under pressure in a hectic healthcare setting.

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