Contact Centre Representatives - DFCC Bank Job Vacancies

COMPANY Name

DFCC Bank

SOURCE

www.topjobs.lk

Closing Date

30 September 2024

DFCC Bank, which was founded in 1955 as the nation's first development finance institution, is a prominent financial institution in Sri Lanka. It has developed into a full-fledged commercial bank that provides a variety of financial services, such as loans, leasing, investment services, and banking for both individuals and businesses. DFCC Bank, which is well-known for its creativity and customer-focused philosophy, is a major force behind the empowerment of people and businesses in Sri Lanka and the promotion of economic development.

Contact Centre Representative (Fixed term contract)

You should ideally :

be below 25 years of age.

possess strong communication skills in English & Tamil will be a definite advantage.

possess excellent interpersonal skills.

possess good problem solving skills.

be motivated to provide excellent customer service.

be flexible with working hours.

You will be responsible for :

informing the Bank's products and services to existing and potential customers.

cross selling products and services over the phone to customers.

listening to customer queries and handling them effectively.

assisting in conducting surveys on customer satisfaction levels and resolving complaints.

✨An attractive remuneration package inclusive of a basic salary, allowances and OT payments as well as flexible work arrangements and training opportunities are available for chosen candidates. We are an equal opportunity employer, committed to promoting an inclusive and diverse environment.

⁖ Customer inquiries regarding bank services, accounts, transactions, and products are handled by bank contact center representatives, who act as the initial point of contact for clients. Through phone, email, or chat, they support clients with problems like checking account balances, settling conflicts, handling requests, and giving advice on banking procedures. Strong interpersonal skills, knowledge of providing excellent customer service, and the capacity to operate in a hectic setting while maintaining a high standard of customer care are necessary for this position. It is imperative to possess proficiency in pertinent languages and familiarity with banking products.

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