Contact Centre Associate - Commercial Bank Job Vacancies

COMPANY Name

Commercial Bank

SOURCE

www.combank.lk

Closing Date

13 September 2024

Commercial Bank of Ceylon PLC is one of the largest and most respected banks in Sri Lanka, known for its comprehensive range of financial services. Established in 1969, it has grown into a leading financial institution, offering personal and corporate banking, trade finance, and treasury services. The bank has a strong presence both locally and internationally, with branches in countries such as Bangladesh, the Maldives, and Myanmar. Recognized for its commitment to innovation and customer service, Commercial Bank has consistently been awarded for its contributions to the banking sector.

✥ With an enduring vision of being the most technologically advanced, innovative and customer friendly financial organization, we, the Most Awarded Bank in Sri Lanka, continue to progress steadily while being the first Sri Lankan bank to be listed amongst the Top 1000 Banks in the World.

✥ Our unparalleled record of success is supported by an unmatched suite of digital offerings and superior standards in service, stability and performance. We are poised to ascend to even greater heights in the near future.

✥ Unlock rewarding opportunities by becoming an integral part of our customer-centric workforce in the Contact Centre operations. Are you driven by a passion for delivering exceptional service? Our 24/7 Contact Center invites you to showcase your skills, by swiftly assisting and supporting customers with their inquiries.

Contact Centre Associate (Fixed Term Contract)

Job Profile :

Efficiently handle inbound outbound calls with professionalism.

Deliver effective customer solutions for inquiries.

Educate customers on the comprehensive suite of products and services offered by the Bank.

Applicant's Profile :

Less than 25 years of age.

Passed G.C.E. O/L, Edexcel or Cambridge O/L with "Credit "passes in Mathematics and English.

Experience in call center operations is preferred.

Exceptional communication skills (trilingual or bilingual candidates are preferred)

✨Successful candidates will be provided with an attractive remuneration, commensurate with benchmarked financial institutions.

✥ A Bank Contact Center Associate is in charge of answering questions, resolving problems, and providing phone, email, and chat support in order to deliver exceptional customer service. Helping customers with transactions, account information, and banking products, as well as troubleshooting issues and guaranteeing a positive customer experience, are important responsibilities. For this position, you must have excellent problem-solving skills, strong communication skills, and a solid grasp of banking services.

full details