Call Centre Assistant - Hayleys Group Job Vacancies

COMPANY Name

Hayleys Group

SOURCE

www.topjobs.lk

Closing Date

12 October 2024

With over 60 years of experience in the industry, Hayleys PLC's transportation, logistics, and aviation division, Hayleys Advantis Group, is a pioneer in offering end-to-end logistics solutions, representing some of the top shipping lines, freight forwarders, and the biggest air express transportation company in the world. The Group specializes in travel agency services and represents some of the top passenger and cargo airlines in the world. In terms of integrated logistics, freight management, marine services, terminals & engineering operations, airport services, aviation supply services, outbound travel services, and other travel-related services, Advantis currently oversees a genuinely global network offering and is quickly rising to the top of the field.

FENTONS LIMITED

✥ Hayleys Fentons is one of the most trusted engineering companies in Sri Lanka counting over 100 years of experience in delivering world-class engineering solutions. Today, it has propelled to become a one-stop destination for all engineering needs from renewable energy, ICT, mechanical, electrical and plumbing (MEP), security and surveillance, uninterrupted power supply (UPS), lighting solutions, facility management and a diverse portfolio of critical engineering services. Fentons became a member of the World of Hayleys in 2016.

Call Centre Assistant

✥ This is a full-time on-site role for a Call Center Assistant at Hayleys Fentons in Colombo. The Call Centre Agent will be responsible for customer support, communication, and providing exceptional customer service in a contact center environment.

Candidate Profile :

Strong educational background with 3 passes at G.C.E. A/L.

Fluency in Sinhala and English languages is essential. The ability to speak Tamil will be an added advantage.

Previous call center or customer service experience is an advantage.

Basic computer literacy, including the MS Office package.

Good team player with a passion for customer service.

Ability to work during weekends and on a roster basis.

✥ A call center assistant is in charge of handling both incoming and outgoing calls from clients while offering top-notch assistance and support. They are responsible for responding to consumer questions, resolving problems, managing grievances, and routing calls to the relevant divisions. They also take care of customer records, guarantee customer satisfaction, and sometimes even handle administrative work. For this position, patience, strong communication skills, and the capacity to function under pressure are essential. In order to preserve a business's reputation and guarantee client retention, call center assistants are essential.

full details