Call Center Associate - Softlogic Holdings Job Vacancies

COMPANY Name

Softlogic Holdings

SOURCE

www.topjobs.lk

Closing Date

07 October 2024

Softlogic Holdings PLC is a prominent conglomerate in Sri Lanka, possessing a varied portfolio that encompasses various sectors such as healthcare, retail, financial services, ICT, leisure, and automobiles. Softlogic Holdings, which is well-known for its creative and customer-focused strategy, is always working to improve its market position and provide outstanding value to all of its businesses. Driven by a strong commitment to growth and excellence, the company is a major force behind Sri Lanka's economic development.

Trainee / Call Center Associate

Candidate Profile :

Sinhala and English Speaking is Mandatory.

Should be willing to work on shift basis (Day & Night) / Roster basis.

Ability to work on weekends.

Candidates who are living in Colombo, Nawala, Rajagiriya, and Kotte are encouraged to apply.

Below 32 Years.

Confidence to handle inbound and outbound calls efficiently.

Previous work experience in the hospital sector would be an added advantage.

School leavers are encouraged to apply.

Required Documents :

Updated Resume.

Original Certificates File.

Dress Code :

Officer Attire / Smart Casual only.

⚡ An attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the right candidate

⁖ An effective resolution of problems, prompt handling of incoming and outgoing calls, and customer inquiries are the duties of a Call Center Associate. They continue to uphold a high standard of professionalism while guaranteeing client satisfaction and offering first-rate customer service. Processing requests, providing details on goods and services, recording phone conversations, and tracking down unresolved issues are some of the main duties. To succeed in this position, one must possess strong problem-solving, communication, and attention to detail skills. In order to efficiently manage customer data and track interactions, the role frequently requires interacting with CRM systems.

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