Customer Support Executive - Abans Job Vacancies

COMPANY Name

Abans PLC

SOURCE

www.topjobs.lk

Closing Date

10 September 2024

One of the top conglomerates in Sri Lanka, Abans is well-known for operating a wide range of industries, including retail, services, electronics, and home appliances. Since its founding in 1968, Abans has grown to be a reputable company in the nation by providing a large assortment of both domestic and foreign goods. The company, which offers after-sales services via a national network, is renowned for its strong emphasis on customer satisfaction. With its expansion into real estate, hospitality, and environmental services over the years, Abans has become a major force in Sri Lanka's corporate scene.

✥ Join the Abans Group to experience a rewarding career !

Customer Support Executive

Key requirements :

Minimum 2-3 years of experience in pricing or a similar role.

Strong analytical and problem-solving skills.

Proficiency in MS Excel and pricing software.

Excellent communication skills, both oral and written.

Attention to detail and ability to work under pressure.

Age: 25-40 years.

Key responsibilities :

Analyze market trends and competitor pricing to determine optimal pricing strategies.

Collaborate with sales and marketing teams to ensure pricing aligns with company objectives.

Monitor and adjust pricing based on market conditions and business goals.

Prepare pricing reports and present findings to management.

✥ A Customer Support Executive is responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves handling incoming calls, emails, and chat requests from customers, providing accurate information, and troubleshooting issues effectively. The ideal candidate is customer-oriented, possesses excellent communication skills, and has the ability to remain calm under pressure. Strong problem-solving skills and the ability to work well in a team are also essential. A background in customer service or a related field is preferred.

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