Customer Relation Assistant - MAS Fabric Job Vacancies

COMPANY Name

MAS Fabric

SOURCE

www.topjobs.lk

Closing Date

19 August 2024

MAS Fabric Park is Sri Lanka's first privately owned apparel intensive free trade zone. Its operations focus primarily on the development and value addition of fabrics. The Park plays a strategic role in the vertical integration of the MAS supply chain.

✥ We are looking for dynamic individual to join our team as an Assistant - Customer Relation Their role involves handling customer inquiries, handling guest check-in and check-out procedures, entering direct reservations, and adding meal and room reservations to the Cloud bed system.

Key Responsibilities :

Handling all customer enquiries related to their transactions, outstanding, deliveries.

Handling Guest check -In and check-out procedures.

Entering direct reservations to the system & Adding - meal reservation & room reservation Note to Cloud bed system.

Knowledge and Skills :

A Degree or Diploma from a recognized university in Business Management.

Excellent interpersonal skills with ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Ability to maintaining a positive, empathetic, and professional attitude toward customers.

Proficient with Microsoft Office Suite or related software.

⁖ About Customer Relation Assistant Job :

As the company's main point of contact with customers, a customer relationship assistant is essential to preserving and improving customer satisfaction. Inquiries from customers, complaints, and problems must be resolved, product and service information must be given, and thorough documentation of all customer interactions must be kept. Strong interpersonal and communication skills, a kind and professional manner, and the capacity to handle difficult situations patiently and effectively are requirements for the position. To guarantee a flawless customer experience, a customer relationship assistant also frequently obtains feedback from customers and collaborates closely with other departments.

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