Client Coverage Associate - Dialog Job Vacancies

COMPANY Name

Dialog Axiata

SOURCE

www.dialog.lk

Closing Date

31 August 2024

One of Sri Lanka's top providers of telecommunications services is Dialog Axiata PLC. It provides a wide range of services, such as enterprise solutions, digital television, mobile, and broadband. With a strong emphasis on innovation, Dialog is well-known for its state-of-the-art hardware and wide network coverage, which positions it as a major participant in Sri Lanka's digital transformation. The business is praised for its dedication to sustainability and community development projects, as well as for its customer-centric philosophy.

✥ Responsible to provide Key Account Service and Credit Control for high revenue customer base of Dialog Enterprise. Perform aftersales support by managing complaints and inquiries, driving special projects for Enterprise clients, and ensuring uninterrupted services. Promote and transition customers to applications like Bizcare, meeting usage and data accuracy targets. Increase payment processing efficiency by contacting customers about outstanding payments and ensuring timely collection and deposit.

Client Coverage Associate

Description :

Follow- up continuously about payments via calls to ensure that the payments are made within the given credit period.

Deposit collected pay orders in company bank account and submit copy of pay order/invoices/slips to track/document the activities.

Strategize collection activities based on the assigned targets and maximize the number of direct cheques and collection revenue.

Maintain accurate records about customer payment status, payment breakdowns and depositing customer payments the same day.

Visit customers when required and attend to service queries, complains and promoting new services, systems etc.

Communicate & follow up effectively with credit/sales dept regarding payment issues with customer accounts in a timely manner.

Coordinate customer credit changes with the credit department.

Establish and maintain good working relationships with key customer payment points and maintain loyalty activities.

Ensure KPIs for Customer Satisfaction, Credit Collection, Retention are met consistently.

Entry Requirements :

Educational Qualification: GCE A/L or O/L.

Strong attention to detail.

Goal-oriented mindset.

Ability to work independently.

At least 2 years of experience in a similar role, including a valid driving license.

⁖ About Client Coverage Associate Job :

Establishing and preserving solid client relationships is crucial for a financial or consulting firm's Client Coverage Associate. In order to support senior client managers in managing a client portfolio, the role entails helping with client meetings, creating presentations, doing research, and answering questions from clients. The associate is in charge of keeping an eye on the needs of the client, making sure that services are provided promptly and accurately, and looking for ways to cross-sell goods and services. Excellent analytical, organizational, and communication skills are necessary for this position, as well as a thorough knowledge of the client's industry and the company's offerings.

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