Call center officer - Richard Pieris & Company Job Vacancies

COMPANY Name

Richard Pieris & Company

SOURCE

www.topjobs.lk

Closing Date

30 September 2024

With a rich history that dates back to 1932, Richard Pieris & Company PLC is one of the biggest and most diverse conglomerates in Sri Lanka. The company is most recognized for Arpico, its flagship brand that is now well-known throughout the nation. Richard Pieris is involved in a variety of industries, such as manufacturing, plantations, retail, financial services, and logistics. The company has consistently expanded its operations both locally and internationally, maintaining its leadership position in the Sri Lankan market thanks to its vast network and creative approach.

✥ A fully-owned subsidiary of Richard Pieris & Company PLC, one of Sri Lanka's largest and most successful diversified blue-chip conglomerates with a history of almost 90 years, 50 subsidiary companies and 25,000 employees, Arpico Insurance PLC is a prominent and respected Life Insurance Company that stands among the top 10 Life Insurers of Sri Lanka.

✥ Arpico Insurance PLC is a Company that is dedicated to build an open, inclusive workplace that offers continuous opportunities for professional & personal development and progression. In line with our growth strategies focused on enhancing our geographical footprint, product portfolio, service offering and customer experience, we are on the lookout for dynamic, motivated and talented individuals with a 'can do' attitude to join our team.

⁖ A fantastic opportunity awaits outgoing and dynamic individuals with experience in customer service They will be responsible for customer care and for maintaining service levels beyond expectations. to join our Call Center.

Call center officer

Responsibilities :

Enthusiastically attend to inbound and outbound calls.

Provide feedback for customer inquiries and ensure that follow up actions take place.

Attend to customer inquiries empathetically and help them resolve the same.

Assist and continuously update customer information on the System.

To elevate and maintain the Arpico Insurance brand image.

The Ideal Candidate Should Possess :

Successful completion of the G.C.E A/L examination.

Proficiency in Tamil is a mandatory requirement.

Experience in working in a call center would be an added advantage.

Strong PR skills.

Ability to handle and work under pressure.

✨The successful candidates will be offered attractive remuneration packages with fringe benefits, in line with Industry standards and will be placed at an appropriate grade based on the level of competency and experience.

✥ A Call Center Officer is responsible for handling inbound and outbound customer interactions over the phone. Their main duties include answering customer inquiries, resolving issues, providing information about products or services, and ensuring a positive customer experience. They must maintain accurate records of customer interactions, follow communication scripts, and escalate complex issues to higher-level support when necessary. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.

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