Call Center Assistant - State Mortgage & Investment Bank Job Vacancies

COMPANY Name

State Mortgage & Investment Bank

SOURCE

www.topjobs.lk

Closing Date

25 August 2024

One of Sri Lanka's leading financial institutions, the State Mortgage & Investment Bank (SMIB), specializes in investment banking services and mortgage financing. SMIB offers a variety of financial products, such as home loans, personal loans, and investment opportunities. The company was founded to provide affordable housing loans and support for agricultural and industrial development. In order to satisfy the various needs of its clients, SMIB, which is dedicated to promoting economic growth, blends conventional banking principles with creative solutions.

✥ SMIB, as the premier housing bank to the Nation, invite applications from candidates who have demonstrated dynamic leadership roles and make full commitment to achieve business goals with relevant qualifications and experience for the following posts.

Call Center Assistant - Contract basis

Key Responsibilities :

Handle customer inquiries through Hot Line, E-mails, Messenger, WhatsApp and other channels.
Provide accurate and timely information to customers.
Resolve customer issues and concerns in a professional and efficient manner.
Document customer interactions and transactions.
Work closely with relevant teams to ensure customer satisfaction.

Qualifications :

GCE A/L with Three (03) passes
Excellent communication skills in Sinhala, English & Tamil Language would be a distinct advantage.
Experience
A minimum of one (01) year similar capacity. Experience in a Financial Institution would be a distinct advantage.

Remuneration :

Monthly Allowance: Rs.50, 000.00

Age :

Not more than 25 years.

General Conditions :

Method of Selection - Selection by an Interview as per the recruitment policy and procedure of the Bank.

✥ In addition to handling incoming and outgoing calls, a call center assistant also answers questions from clients, gives information, and resolves problems. By addressing grievances, completing orders, and giving precise and timely information, they uphold client satisfaction. For this position, you must have excellent communication skills, patience, and a customer-focused mindset. In order to guarantee that a high level of service is constantly provided, call center assistants also record interactions and update customer records in the database.

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